Retired Products Retired Desktop Software Options
In March of 2016 Neat retired its outdated desktop software and exited the scanner market to focus solely on Neat Cloud in order to provide relevant services. We recognize that some of our customers prefer our prior retired software or simply do not care to use any cloud-based services. You may be thinking ‘What do I do now?’ or ‘What does this mean for me?’. In light of that, we offer the following options for you to consider in order to make use of your Neat scanner and/or software:
I've had the desktop Neat Desk for I've had the desktop Neat Desk for almost 10 years and I love it. A few years back I attempted to use the online version and I didn't like it. I thought there was a lot of unknowns to it's use. So, I recently just decided to give it another look and noticed a lot has changed with the Online Version. A lot of users wonder if they can still use their Neat scanner without the software. The Neat Receipts scanner software and drivers are separate from Neat Receipts itself. As long as you have the scanner drivers installed on your machine, the Neat scanner will. Jun 01, 2016 I for one am unimpressed. I bought the neat scanner for desktop use. Once I'd scanned in hundreds of receipts, an update moved all of my stuff to the cloud. I can't access it anymore unless I buy a subscription. No help whatsoever for NEAT except to send me a 'sync link' that doesn't even correspond to the screen view I'm seeing.
Option 1: Continue using the Retired Desktop Software
If you already using a retired version of Neat, then you can continue using the product as is. Retired versions of Neat do not require a subscription fee for use. Please keep in mind that the retired desktop software is not supported and the installation link for these versions are no longer available. We cannot guarantee the integrity of your data if you choose to continue to use a retired version of Neat.
Option 2: Migrate to the Cloud
Migrating to the Cloud will require that you subscribe to one of our cloud plans, if you do not already have one. The Cloud offers many advantages such as unlimited storage, the ability to access your information from any where, a mobile app for your phone, and the ability to integrate your data with other accounting software.
Once you have subscribed to a Cloud plan, we would be happy to assist you with migrating to the Cloud Powered software.
Option 3: Continue using your Neat Scanner without the Neat Software
We understand that neither of the above options may work for you and so a third option allows you to continue to use your Neat scanner, but without both the retired software and the Cloud. To learn how to use your scanner without Neat software, please click here.
How did we do?
Related Articles
(opens in a new tab)
How To Use Neat Without Subscription
Retired Products > All Scanners: Drivers & Troubleshooting Using Your Neat Scanner Without the Neat Software
Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
Neat scanners work directly with Neat software but can also be used with third party TWAIN compatible software. For Windows users, Neat suggests installing the free NAPS2 scanning software or using Windows Fax and Scan, while Mac users may work with Apple's built-in Image Capture tool to scan items directly to your Mac without first going through Neat's organizational software.
Before you begin
![Without Without](/uploads/1/3/3/8/133869069/321289612.jpg)
You will need to install the driver for your Neat scanner model.
Note: NeatConnect users will also need to set the scan destination to Computer by swiping from left to right on the touchscreen until the display shows Computer as shown here.
NAPS2 (Windows)
- Download and install the latest version of NAPS2 from https://www.naps2.com/
- When you first open NAPS2, you'll need to set up a profile for your Neat scanner by clicking Scan and selecting New Profile.
- Click the radio button for TWAIN Driver.
- Select Choose device and select your Neat scanner model.
- You can choose your settings if desired. For Neat Desktop and NeatConnect scanners, you can set Paper Source to Feeder for one-sided scans or Duplex for two-sided scans. (You can always return to the Profile Settings by clicking Profiles then Edit for the Neat scanner.)
- You're now ready to scan. You can load your pages in the scanner and click the Scan button at the top left in NAPS2.
- Once done, you have the option to save as PDF or image files.
Windows Fax and Scan
Use Neat Without Subscription
- Windows Fax and Scan is built into all current versions of Windows. Search programs to open it.
- Choose whether to Scan into the Fax and Scan utility or to Documents.
- Select Scan Settings if you wish to edit your scanner profile settings.
- Pick the profile that matches your scanner model. Then click Edit.
- You can make changes such as choosing color or black and white, changing your resolution, or selecting a new file type to save the scan among others. Click Save Profile when finished.
- When ready, click New Scan in the top left to begin scanning.
- IF needed, you can rotate the image by first right-clicking the image and selecting View.
- Use the buttons indicated below to rotate the image.
- Click File > Exit to save your changes.
Neat Scanner Subscription
Image Capture (Mac)
Neat Scanner Without Subscription
- Close out of the Neat software entirely (go to Neat -> Quit Neat).
- Click on the Spotlight icon (the magnifying glass at the top right of your screen) type Image Capture and hit Enter to launch.
- Once Image Capture launches, select the Neat scanner from Devices on the left side of the window. You can click Show Details to view and change scanner options.
- Scan To allows you to choose where to save your scan.
- Format allows you to specify a file type for your scan.
- Insert a document into the scanner and click Scan.
Neat Cloud Subscription Cost
These suggestions will allow scanning outside of the Neat software, however, Neat is not affiliated with nor offers technical support for either NAPS2 or Image Capture.
How did we do?
Related Articles
(opens in a new tab)